I joined FriendFeed (as DeborahWK--same as Twitter) several Things ago, and subscribed to the feeds of several people I know. I mostly monitor it the same way I monitor my other web 2.0 sites, by a gadget on my iGoogle home page. Which makes me wondor sometimes if FriendFeed isn't therefore rather redundant--what's the point of having a feed to update me with information I can see in my other gadgets on the same page? One major drawback, as far as I'm concerned, is the fact that FriendFeed can't pull in my status updates from Facebook. Therefore, people who follow me (admittedly not very many at this point) are missing a large part of my online life. After searching through several online forums I discovered this is a common problem for Facebook/FriendFeed users. Even so, I'll continue to use it for the time being, primarily for professional networking/development. Most of my personal online interaction still happens through Facebook.
My library began using Digsby for our IM reference service in the middle of the past semester. We have a Facebook account and one of the librarians received a chat reference query while she was logged in. It made us realize that since Trillian (our IM software at the time) couldn't monitor our Facebook account, we were potentially missing out on assisting users. Digsby solved that problem for us, aggregating all the chat services we use in one place. Another advantage to Digsby is it allows us to create chat widgets to place on pages of our web site where students might be looking for help.
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